![]() *It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling. *(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\" *(32 bit Windows) "C:\Program Files\Mozilla Firefox\" *Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions. *Download the Firefox installer and save the file to the desktop ![]() If you keep having problems then create a new profile. Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you uninstall and (re)install or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data. It is our position that your CA is ultimately responsible for deciding if the harm caused by following the requirements of BR section 4.9.1 outweighs the risks that are passed on to individuals who rely on the web PKI by choosing not to meet this requirement. ![]() It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling. However, Mozilla does not grant exceptions to the BR revocation requirements.(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\".(32 bit Windows) "C:\Program Files\Mozilla Firefox\".Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer. Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software. Download the Firefox installer and save the file to the desktop. ![]() Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release. ![]()
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